Terms of Service

Please read these Terms of Service carefully before placing an order. By using this website or buying from us, you agree to these terms.

1. About us

This website is operated by Orapeak LTD ("we", "us", "Orapeak"), a company registered in England & Wales under company number [COMPANY NUMBER], with its registered office at 71-75 Shelton Street, London, United Kingdom, WC2H 9JQ. VAT number: [VAT NUMBER, IF REGISTERED].

Contact: contact@orapeak.com · +44 77 7080 0080.

2. Who these terms apply to

These terms apply to consumers buying for personal use who are resident in the United Kingdom. You must be at least 18 years old to place an order. Nothing in these terms affects your statutory rights as a consumer.

3. Our products

We make every effort to describe and display our products accurately. Images are for illustration; slight differences in colour or packaging may occur. Products are subject to availability.

4. Prices and payment

  • All prices are in pounds sterling (GBP) and include VAT where applicable.
  • Delivery charges are shown at checkout before you pay.
  • If we discover an obvious pricing error, we will contact you and you may choose to continue at the correct price or cancel for a full refund.
  • Payment is taken at the time of order through our secure checkout. See Payment Methods.

5. How the contract is formed

After you place an order you will receive an email acknowledging it. This is not acceptance. The contract between you and Orapeak LTD is formed when we email you to confirm dispatch. We may decline an order, for example if an item is out of stock or we cannot verify payment; if so, we will refund you in full.

6. Delivery

We deliver within the United Kingdom as set out in our Shipping Policy. Risk in the goods passes to you on delivery.

7. Your right to cancel

You have the right to cancel your contract within 14 days of receiving your goods, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Full details, exceptions and the model cancellation form are in our Return Policy, Refund Policy and Cancellation Policy.

8. Faulty goods

We are under a legal duty to supply goods that are of satisfactory quality, fit for purpose and as described. Your rights under the Consumer Rights Act 2015 are summarised in our Return Policy. For detailed information visit Citizens Advice (citizensadvice.org.uk).

9. Product use

Please use our products only as described in the instructions supplied. Our products are not intended to diagnose, treat or replace professional advice of any kind.

10. Our liability

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our negligence. We are not responsible for loss or damage that is not foreseeable, or for business losses. We do not exclude or limit our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for breach of your statutory rights.

11. Website use and intellectual property

All content on this website, including text, graphics and logos, belongs to Orapeak LTD or its licensors. You may not copy or reuse it without our written permission. You must not misuse the website, for example by introducing viruses or attempting unauthorised access.

12. Personal information

We use your personal information only as set out in our Privacy Policy and Cookie Policy.

13. Events outside our control

We are not responsible for delays caused by events outside our reasonable control. If such an event occurs, we will contact you as soon as possible and you may cancel for a refund of anything you have paid for goods not received.

14. Complaints

If you have a complaint, please contact us first at contact@orapeak.com. We aim to respond within 2 business days and resolve matters within 14 days.

15. Changes to these terms

We may update these terms from time to time. The version in force when you place your order applies to that order.

16. Governing law and jurisdiction

These terms are governed by the laws of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland you can also bring proceedings in Scotland, and if you live in Northern Ireland you can also bring proceedings in Northern Ireland.

Last updated: October 2026 · Orapeak LTD