Shipping Policy
At Orapeak we want your order to reach you quickly and safely. This Shipping Policy explains how and when we deliver within the United Kingdom. Orapeak is operated by Orapeak LTD, registered in England & Wales (company number [COMPANY NUMBER]).
Where we deliver
We currently deliver to addresses in the United Kingdom only (England, Scotland, Wales and Northern Ireland). Deliveries to the Scottish Highlands and Islands, the Isle of Man, the Isles of Scilly and Northern Ireland may take 1–2 business days longer. We are unable to deliver to BFPO addresses or outside the UK at this time.
Delivery options and costs
| Service | Delivery time* | Cost |
|---|---|---|
| Standard UK Delivery | 3–5 business days | £3.95 |
| Standard UK Delivery – orders over £50 | 3–5 business days | FREE |
*Delivery times are estimates from the date of dispatch and apply to business days (Monday to Friday, excluding UK bank holidays). The exact cost is always shown at checkout before you pay.
Order processing
Orders are normally processed and dispatched within 1–2 business days. Orders placed at weekends or on bank holidays are processed on the next business day. During busy periods (for example Black Friday or Christmas) processing may take a little longer — we will always keep you updated by email.
Tracking your order
As soon as your order has been dispatched you will receive a shipping confirmation email with a tracking number and link. If you have not received it within 1–2 business days of placing your order, please check your junk folder and then contact us.
Delivery problems
- Not received: if your tracking shows "delivered" but you cannot find your parcel, please check with neighbours and any safe place, then contact us within 7 days so we can open an investigation with the courier.
- Delayed: if your parcel has not arrived within 10 business days of dispatch, contact us and we will chase it or send a replacement where appropriate.
- Damaged: if your parcel arrives damaged, please take photos of the packaging and item and email us within 48 hours where possible. Your statutory rights are not affected.
- Incorrect address: please check your delivery address carefully at checkout. If you notice an error, contact us immediately — we can update it if the order has not yet been dispatched.
Risk and ownership
Under the Consumer Rights Act 2015, the goods remain our responsibility until they are delivered to you or to someone you have nominated to receive them.
Contact
Questions about delivery? Email contact@orapeak.com or call +44 77 7080 0080 (Monday to Friday, 9am – 6pm (UK time)).
Orapeak LTD · 71-75 Shelton Street, London, United Kingdom, WC2H 9JQ