Cancellation Policy

Changed your mind? This Cancellation Policy explains how to cancel a Orapeak order and what happens next.

Before your order is dispatched

You can cancel your order free of charge at any time before it has been dispatched. Simply email contact@orapeak.com as soon as possible with your order number and the word "Cancel". We process orders quickly (usually within 1–2 business days), so the sooner you contact us, the better.

If we can stop the order, we will confirm the cancellation by email and refund your payment in full, including any delivery charge, to your original payment method.

After your order has been dispatched

If your order has already left us, we cannot cancel it in transit. You still have your full statutory right to cancel within 14 days of receiving the goods under the Consumer Contracts Regulations 2013. Please follow the steps in our Return Policy. You may also refuse the delivery; once the parcel is returned to us we will process your refund in line with our Refund Policy.

Changes to your order

If you would like to change an item, quantity or delivery address, contact us before dispatch and we will do our best to update it. If the order has already been dispatched, please return the item and place a new order.

Cancellation by us

We may cancel an order if an item is unavailable, if there is an obvious pricing error, or if we suspect fraudulent activity. If we do, we will tell you promptly and refund any payment in full.

Orapeak is operated by Orapeak LTD · 71-75 Shelton Street, London, United Kingdom, WC2H 9JQ