Frequently Asked Questions
Find quick answers to the questions we are asked most often. Can't see what you need? Contact our UK customer care team.
Orders & delivery
Where do you deliver?
We deliver to addresses throughout the United Kingdom. We do not currently ship outside the UK.
How much does delivery cost?
Standard UK Delivery is £3.95, and it is free on orders over £50. The delivery cost is always shown at checkout before you pay.
How long will my order take?
Orders are processed within 1–2 business days and then delivered in 3–5 business days. Some remote UK areas may take slightly longer. See our Shipping Policy for full details.
How can I track my order?
Once your order is dispatched we email you a tracking number and link. If you have an account, you can also see your order status by signing in.
Can I change or cancel my order?
Yes, as long as it has not been dispatched. Email contact@orapeak.com as soon as possible with your order number. See our Cancellation Policy.
I entered the wrong address — what should I do?
Contact us immediately. If the order has not yet been dispatched, we will update the address for you.
Returns & refunds
What is your returns policy?
You have 14 days from delivery to tell us you would like to return an item, and a further 14 days to send it back. See our Return Policy for the step-by-step process.
How long do refunds take?
We refund within 14 days of receiving your return (or proof of postage). Your bank may then take 3–10 business days to show the money in your account.
My item arrived damaged or faulty — what now?
We're sorry! Email us with your order number and a photo of the issue. We will arrange a replacement or refund and cover the return postage, in line with the Consumer Rights Act 2015.
Payment & security
Which payment methods do you accept?
Visa, Mastercard, American Express, Apple Pay, Google Pay and PayPal. All prices are in pounds sterling (GBP). See Payment Methods.
Is it safe to shop with Orapeak?
Yes. Our checkout is protected by SSL encryption and payments are processed by PCI DSS compliant providers. We never see or store your full card number. Read more on our Secure Checkout page.
Do your prices include VAT?
Prices shown on our website include VAT where applicable. There are no hidden charges — the total you see at checkout is what you pay.
How do bundle offers work?
Select a bundle on the product page and the matching discount is applied automatically at checkout. No discount code is required.
About us
Who is behind Orapeak?
Orapeak is a brand operated by Orapeak LTD, a company registered in England & Wales (company number [COMPANY NUMBER]). Orapeak is an independent retailer and is not affiliated with any other brand or trademark holder.
How can I contact you?
Email contact@orapeak.com (24/7) or call +44 77 7080 0080 (Monday to Friday, 9am – 6pm (UK time)). You can also use our contact form.